Returns and Refunds Policy

This Returns and Refunds Policy applies to transactions conducted through Oceanhood Inc..

MARKETPLACE DISCLAIMER

Oceanhood operates as an independent marketplace facilitator connecting buyers and third-party merchants.

Unless expressly stated otherwise:

• Oceanhood is not the seller of listed products
• Returns and refund decisions may be subject to individual merchant policies
• Oceanhood may assist in dispute resolution but does not guarantee refunds

ELIGIBILITY FOR RETURNS

Products may qualify for return if:

• The item arrived damaged
• The item materially differs from the description
• Incorrect items were delivered
• The merchant approves the return request

Returned items generally must:

• Be unused
• Be in original condition
• Include original packaging
• Include proof of purchase

Certain products may not be eligible for return.

NON-RETURNABLE ITEMS

Unless required by law, the following items are generally non-returnable:

• Custom-made products
• Personalized items
• Perishable goods
• Hazardous materials
• Opened hygiene or safety items
• Software or digital products
• Special-order maritime supplies
• Clearance or final-sale items

RETURN REQUEST PERIOD

Buyers should submit return requests within:

• 7 days of delivery for damaged items
• 14 days of delivery for standard returns unless otherwise specified by the seller

Late requests may be denied.

RETURN PROCEDURE

To request a return, buyers should contact:

• sales@theoceanhood.com

The request should include:

• Order number
• Product details
• Reason for return
• Photographs if applicable
• Delivery documentation
• Return instructions may vary depending on the seller and shipping destination

RETURN SHIPPING COSTS

Unless the return results from seller error or defective goods:

• Buyers are generally responsible for return shipping costs
• Original shipping charges may be non-refundable
• International return costs, customs charges, and port handling fees are the responsibility of the buyer

REFUNDS

Approved refunds may be issued to the original payment method.

Refund timing depends on:

• Merchant approval
• Payment processor timelines
• Banking institutions
• International transaction processing

Refunds may take several business days to appear.

PARTIAL REFUNDS

Partial refunds may apply if:

• Returned items are damaged after delivery
• Items are missing components
• Items show signs of use
• Restocking fees apply
• International transaction fees are non-recoverable

CHARGEBACKS AND PAYMENT DISPUTES

Users agree to contact Oceanhood before initiating chargebacks or payment disputes whenever reasonably possible.

Fraudulent or abusive chargebacks may result in:

• Account suspension
• Collection actions
• Legal claims

DAMAGED OR DEFECTIVE PRODUCTS

If goods arrive damaged or defective:

• Buyers must document the condition immediately
• Packaging should be retained
• Carrier inspection may be required

Oceanhood may coordinate with the seller and carrier to assist in resolving claims.

VESSEL DELIVERY LIMITATIONS

Returns involving vessel deliveries may be significantly restricted due to:

• International logistics complexity
• Port restrictions
• Vessel schedules
• Customs procedures

Certain vessel-delivered orders may be non-returnable.

FRAUD PREVENTION

Oceanhood reserves the right to:

• Deny suspicious return requests
• Require identity verification
• Investigate fraudulent activity
• Refuse service for abuse of refund policies

LIMITATION OF LIABILITY

To the maximum extent permitted by law, Oceanhood shall not be liable for:

• Indirect losses
• Shipping delays
• Customs issues
• Carrier damage
• Merchant insolvency
• Lost profits
• Consequential damages

CONTACT INFORMATION

Oceanhood Inc.

• 8 The Green, Suite G
• Dover, Delaware 19901
• United States
• Email: sales@theoceanhood.com
• Website: www.theoceanhood.com