Shipping and Delivery Policy

This Shipping and Delivery Policy applies to all purchases and transactions conducted through Oceanhood Inc. (“Oceanhood,” “Company,” “we,” “our,” or “us”).

Oceanhood Inc. operates an international maritime marketplace platform connecting independent merchants, suppliers, vessel operators, seafarers, and buyers worldwide.

MARKETPLACE FACILITATOR ROLE

Oceanhood acts solely as a marketplace platform and transaction facilitator.

Unless explicitly stated otherwise in writing:

• Oceanhood does not own or warehouse products listed by third-party sellers
• Oceanhood is not the shipping carrier
• Oceanhood does not guarantee merchant inventory availability
• Oceanhood does not directly perform deliveries

Shipping obligations remain the responsibility of the independent merchant or supplier fulfilling the order.

DELIVERY DESTINATIONS

Orders may be delivered to:

• Commercial vessels
• Ports and terminals
• Maritime agents
• Residential addresses
• Commercial facilities
• International destinations

Delivery availability depends on:

• Port access permissions
• Customs regulations
• Local carrier restrictions
• Vessel schedules
• Weather conditions
• International sanctions laws
• Certain destinations may not be serviceable

SHIPPING TIMES

Estimated delivery times provided on the Platform are estimates only and are not guaranteed.

Actual delivery times may vary due to:

• Customs inspections
• Port congestion
• Vessel schedule changes
• Carrier delays
• Weather events
• Government actions
• Labor disruptions
• International transportation conditions
• Oceanhood shall not be liable for delivery delays beyond its reasonable control

SHIPPING COSTS

Shipping fees may vary depending on:

• Product size and weight
• Delivery location
• Port access requirements
• Carrier pricing
• Customs duties and taxes
• Hazardous goods restrictions
• Expedited shipping requests
• Applicable shipping charges will generally be displayed during checkout or separately quoted by the seller

CUSTOMS, DUTIES, AND IMPORT TAXES

International shipments may be subject to:

• Customs duties
• VAT
• Import taxes
• Inspection fees
• Port handling charges
• Brokerage fees
• Unless expressly stated otherwise, these charges are the responsibility of the buyer

Oceanhood does not guarantee customs clearance and is not responsible for customs-related delays, confiscations, or additional charges.

RISK OF LOSS

Risk of loss and title transfer for goods generally pass to the buyer upon:

• Delivery of goods to the shipping carrier; or
• Transfer to the vessel, port agent, or designated recipient

Buyers are responsible for inspecting shipments upon delivery.

DELIVERY TO VESSELS

For vessel deliveries:

• Buyers are responsible for providing accurate vessel schedules and port details
• Missed deliveries caused by vessel departures, schedule changes, denied port access, or inaccurate information may result in additional fees
• Oceanhood and merchants are not responsible for failed deliveries caused by vessel operational changes

Certain ports may require advance notice, security clearance, or local maritime agent coordination.

TRACKING INFORMATION

Tracking information may be provided where available.

Some maritime or international deliveries may have limited or delayed tracking visibility.

Oceanhood does not guarantee continuous tracking updates.

LOST, DAMAGED, OR DELAYED SHIPMENTS

If an order is lost or damaged during transit, buyers should promptly contact:

• The shipping carrier
• The merchant/seller; and
• Oceanhood customer support

Claims may require:

• Photographs
• Delivery records
• Inspection reports
• Customs documentation
• Carrier claim forms
• Oceanhood is not liable for carrier negligence or third-party shipping failures

RESTRICTED PRODUCTS

Certain products may be restricted from shipment due to:

• Export regulations
• Maritime safety laws
• Hazardous materials restrictions
• International sanctions
• Carrier limitations
• Oceanhood reserves the right to refuse or cancel shipments that violate applicable laws or carrier policies

ORDER CANCELLATIONS

Orders may be canceled before shipment, subject to:

• Merchant approval
• Payment processing status
• Product preparation status

Once an order has shipped, cancellation may no longer be possible.

Additional cancellation fees may apply for custom, international, or vessel-specific orders.

CONTACT INFORMATION

Oceanhood Inc.

• 8 The Green, Suite G
• Dover, Delaware 19901
• United States
• Email: sales@theoceanhood.com
• Website: www.theoceanhood.com